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Frequently Asked Questions

What is fixed-wireless internet?

Fixed-wireless is a broadband internet service that utilizes licensed and unlicensed radio-frequency (RF) spectrum in the 900MHz, 2.4 GHz, 3 GHz, 5 GHz, 11 GHz, 24 GHz, and 60 GHz ranges. This technology platform is designed to operate over distances that make it a perfect medium for connecting rural areas that have limited or no access to broadband internet. Because fixed-wireless internet uses terrestrial (Earth-based) radios, it is not susceptible to the latency and jitter limitations of satellite internet. It also operates during heavy rainfall.

What is line-of-sight (LOS)?

Line-of-sight (LOS) is a technical term that refers to an unobstructed path, or view, between your home or business and one of our service towers. Fixed-wireless technology requires LOS for the best possible connection and quality of service (QoS). Large buildings, tall trees, hills, and valleys ultimately determine LOS. If you live or operate a business in an area where one of our LOS service plans is unavailable, we may be able to provide a non-line-of-sight (NLOS) service subscription. Our service technician will make this determination at the time of your installation.

What is Quality of Service (QoS)?

Quality of Service (QoS) is a technical term that refers to the ability to reserve network resources for high availability applications, users, and data flows to guarantee a certain level of performance. Voice, IPTV, and online gaming services require QoS parameters that ensure minimum bit rates and acceptable levels of latency, jitter, and packet loss to operate correctly. Our network is designed with QoS in mind. Even during our busiest times, voice applications, streaming services (e.g., Netflix, Hulu, Amazon Prime), and online games will perform flawlessly.

I live outside of your coverage area. When or how can I get service?

We are always researching ways to improve and expand our service footprint, and we would love to make you the newest member of the Wake Wireless family! Please complete our service request form, and tell your friends and family about us. We use this service request data to determine which markets are ripe for our next expansion. By completing this form, you will also be one of the first to know when are ready to offer broadband internet service in your area.